Frequently Asked Questions
About Tinarts.shop
What is Tinarts.shop?
Tinarts.shop is your online destination to discover and shop unique metal art for the home, office, or outdoor space. Each piece can be shipped around the world.
How can I reach Tinarts.shop?
If you're looking to speak to someone from Tinarts.shop, feel free to submit your request via our contact form and we'll get back to you as soon as possible.
Orders
I've placed an order, what's next?
Great, so your order has now been sent and will soon be produced. We operate 24/7, with over 80% of products being manufactured and shipped within 24-48 hours
What should I do if the item I receive is faulty or damaged?
As part of our Tinarts.shop Promise, if an order gets damaged in transit, then we’ll reproduce and replace your order free of charge. Please see our returns section for more information or reach out to us on our contact form.
Can I change/cancel my order?
Once an order goes into production it is automatically booked in with our shipping partner and production enters into multiple automated flows, so changing or cancelling an order is difficult. Feel free to contact us at support@tinartsshop.com and we'll see what we can do.
If you need to amend your shipping address please email with the following details in the same format:
Shipping name:
First line of address:
Second line of address:
Town/City:
County/State:
Postcode/zipcode:
Phone number:
Email address:
What's your return and exchange policy?
For our full returns policy, please see our returns page link located at the bottom at this page.
Shipping
Where do you ship?
We ship globally, with free shipping to wherever you are.
What are your delivery/shipping lead times?
We operate 24/7, with over 80% of orders being made and then dispatched within 24-48 hours
Shipping times (after dispatch):
🇬🇧 UK = 2-3 working days
🇺🇸 USA = 2-5 working days
🇪🇺 EU = 5-7 working days
🇦🇺 AUS = 3-6 working days
🌎 Rest of world = 5-12 working days
These times are estimated and may be longer, especially during peak periods or holidays.
Will I be charged import fees?
We can guarantee there will be no additional import, custom or delivery fees on shipments to the UK, EU, AUS and USA*. For all other destinations it is pretty unlikely, but as with many international imports, you may be required to pay local duties or fees on the arrival of our order. Please note, Tinarts.shop unfortunately can not advise on this, nor can we accept responsibility for these costs on orders outside of the UK, EU, AUS and USA. It is best to speak to your local authorities for more details.